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Questions, custom orders, or just want to say hello?
Questions, custom orders, or just want to say hello?
Find us at these upcoming craft markets
Central Plaza, 123 Main St
10:00 AM - 4:00 PM
Community Center, 456 Oak Ave
9:00 AM - 3:00 PM
Riverside Park, 789 River Rd
11:00 AM - 5:00 PM
City Park, 321 Park Ave
10:00 AM - 6:00 PM
Quick answers to common questions
You can place a custom order by filling out our contact form above and selecting "Custom Order Request" as the subject. Please include details about what you're looking for, including colors, size, and any specific design elements. We'll get back to you within 48 hours to discuss your request and provide a quote.
We ship all orders within 3-5 business days of purchase. Standard shipping within the United States typically takes 5-7 business days. We offer free shipping on orders over $50. International shipping is available at additional cost. All items are carefully packaged to ensure they arrive safely.
Yes, we do offer wholesale options for retailers interested in carrying Toys By Thomas products. Please contact us using the form above and select "Wholesale Information" as the subject. We'll provide you with our wholesale catalog, pricing, and minimum order requirements.
We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return it within 30 days of receipt for a full refund or exchange. Items must be in original condition and packaging. Custom orders are non-refundable unless there is a defect in the product.
Custom orders typically take 2-3 weeks to complete, depending on the complexity of the design and our current order volume. After we discuss your requirements and you approve the design, we'll provide you with an estimated completion date. We'll keep you updated throughout the process and send photos of the finished product before shipping.